Elementary

What if a student forgets his/her money on picture day?     

The photographer will still take the students picture. The money envelope can be sent to your school at a later date. Your portrait package will be delivered to the school after your payment has been processed and received by us.

Do you offer a family free program?     

Yes. Please contact your school adviser on whether or not the program is being offered. Our family free program requires only the 1st two children in the family to pay for packages. Any other child attending the same school receives the same package at no charge. Every eligible child must turn in a separate and completed envelope clearly marked “FREE”. You must include a separate sheet inside your envelope(s) listing the paid and free children. If the list is not provided, orders will not be processed. Sibling packages are not included in this offer.

Can more than one student be photographed in the picture?     

Yes. We do offer sibling portraits to participating schools. Ask your school adviser if sibling portraits are being offered. These portraits are taken at the discretion of your school, typically on retake day.

What happens if a parent has a problem with their child’s school picture packet?     

Reach us via our web contact page or call our customer service team at 860-886-2475 (extension 226).

What happens if I am missing portraits in my order / part of my order was received damaged?     

If you experience an issue with your order, please call our Customer Service department at 860-886-2475 extension 226, so that they may ship you a replacement.

How do I order packages for more than one child?     

After adding your first child's package to your shopping cart, log out then log back in using the next child's Tag Number and UID Number. Repeat these steps for each new student. Logging out will not empty your shopping cart.


Dance

What happens if I miss the portrait sales day at the dance studio?     

If you missed your portrait sales day, please first check with your studio to see if any additional sales days have been scheduled. If no additional sales days have been scheduled, you will receive an email approximately one week after the last scheduled sales date, with a link and login information to view and purchase your portraits online.

What information do I need to login and order portraits or specialty items?     

In order to login to the webstore, you will need your school’s TAG number and your customer number (UID).

Where do I find my TAG and UID numbers?     

On your portrait: The 5 digit Tag Number and 8 digit UID Number can be found on the border of your photo(s). The UID number is labeled as U: _ _ _ _ _ _ _ _.
On your thumbnail proof sheet: The 5 digit Tag Number and 8 digit UID Number can also be found on the thumbnail proof sheet provided with your photos. The UID number is referenced as the Customer ID.

What happens if I am missing portraits in my order / part of my order was received damaged?     

If you experience an issue with your order, please call our Customer Service department at 860-886-2475 extension 226, so that they may ship you a replacement.